In a series of one on one dialogues, the Financial Sector Conduct Authority’s (FSCA) execs and senior managers will share insights on how the FSCA works to realise its mandate to ” enhance the efficiency and integrity of financial markets; promote fair customer treatment by financial institutions; provide financial education and promote financial literacy; and assist in maintaining financial stability.” Up first in #FSCASpeaks is Caroline Da Silva, Divisional Executive for Regulatory Policy. She speaks on one of the FSCA’s key six priority focus areas, creating “A robust regulatory framework that promotes fair customer treatment”.
Caroline briefly explains five broad issues, each in relation to how the FSCA operatea to meet its strategic goals and embed Treating Customers Fairly (TCF) principles in the financial sector as the market authority. Namely, she details:
What is a robust regulatory framework in the South African context? [00:02]
How the FSCA will help address the language barrier in financial sector for better accesses for financial customers? [01:10]
The role of the FSCA, different ombudsmen in the financial sector for conduct and consumer complaints. [02:44]
The FSCA’s shift to “activity-based licensing model” of supervision. [04:37]
Possible outcomes for non-compliance from regulated entities, institutions and individuals. [06:35]
How FSCA’s will monitor the financial sector to ensure successful implementation of its strategic outcomes? [08:57]
#KnowYourFSCA
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