Despite billions of ringgit having been spent, the Mass Rail Transit (MRT) system in the Klang Valley appears to be let down by the less sophisticated part of the infrastructure - the feeder buses. User-collected data on waiting times reviewed by Malaysiakini showed that feeder buses arrival and departure times are somewhat irregular, adding up to 34 minutes waiting time for MRT users. This hampers reliability, especially when coupled with the fact that bus schedules are not published.
Respondents interviewed said that the frequency varies on a case by case basis, with differences in waiting time due to weather and time of day.
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